We stand behind the quality of our products and guarantee to the original purchaser that our electronic components shall be free from defects in material and workmanship for a period of one year from the original purchase date. This warranty applies to the products under normal use and is subject to all product usage documentation. In the event you need to exchange your blu® pack, battery, or charger, complete our online Replacement Merchandise Authorization (RMA) form. If you don’t have a blucigs.com account, you’ll be asked to create one. If your product needs to be returned to us, we’ll send a prepaid envelope for shipping. Your replacement product typically leaves our warehouse within two (2) business days of the approval of your return. Your request must be received within one year from the original purchase date. We reserve the right to refuse any exchange request that does not meet these requirements. All sales are final. Disposable products are NOT eligible for replacement or exchange.