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  2. Returns & Refunds

Returns & Refunds

Warranty

  • What is the blu One-Year Warranty (U.S. retail and online orders only)?
  • Is it possible to void the warranty?
  • If I buy your product from a third party, will I be covered by your warranty?
  • How long does the warranty last?
  • How long does the myCARE™ warranty last?
  • Are myblu™ Liquidpods, disposables and blu Tank™ systems covered under the warranty?

Returns

  • What do I do if my order is incomplete, incorrect or damaged?
  • How do I return or replace faulty products covered by your warranty?
  • How do I return a package?

Refunds

  • Can I get my money back if I have a faulty product?

Need more info?

Customer Service

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Saturday 8:00 a.m. - 7:00 p.m.(ET). Sunday Closed.

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Pricing is only available to blu online purchases.
NOT FOR SALE TO MINORS.

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WARNING: This product can expose you to chemicals including formaldehyde, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to https://www.p65warnings.ca.gov/

This product may be hazardous to health and is intended for use by adult smokers. Keep out of reach of children. blu products with nicotine e-liquid are not suitable for use by: persons under the age of 21, pregnant or breastfeeding women, or persons who are sensitive or allergic to nicotine, and should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure. © Fontem US, Inc. Images used on this website are for illustrative purposes only.

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