Can I get my money back if I have a faulty product? February 03, 2020 09:35 Updated All sales are final. If covered by the warranty, you are eligible to receive replacement parts only. Related articles How do I return or replace faulty products covered by your warranty? What is the blu One-Year Warranty (U.S. retail and online orders only)? If I buy your product from a third party, will I be covered by your warranty? How do I return a package? Are myblu™ Liquidpods, disposables and blu Tank™ systems covered under the warranty?